About Forward Freight
What We Stand For
We believe in providing a service that customers can count on, while fostering an organizational culture that empowers both our clients and our employees to feel safe, respected, and valued. Through consistent and comprehensive training, we ensure our drivers have the knowledge and skills to deliver shipments in a way that keeps both the drivers and the general public safe. The value we place in safety also flows into our practices and policies as an organization. We have procedures in place designed to ensure that all of our shipments arrive at their destinations without damage.
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A Better Service
Our goal is to always deliver shipments on time. Our trucks come equipped with all the most advanced technology, which allow us to communicate with our drivers in real time, keep them informed about weather and traffic conditions, and protect them from theft. We also understand that some shipments have more challenging logistics than others and may be time-sensitive. We work closely with customers to come up with customized solutions to meet their specific shipping needs.
Creating a Positive Experience
At Forward Freight, we believe the only way to provide a consistently positive customer service is to approach the job with a core set of values that include empathy, accountability, and humility. We know we can’t be a respectable company without first being good people. That is why we go out of our way to treat our customers and our team members with respect, listen to our customers, learn from our mistakes, and push ourselves to grow and become better each day.